At Homeware Sale Store, we’re committed to your complete satisfaction with our eco-friendly products. We understand that sometimes a product might not meet your expectations, and we’re here to make the return process as sustainable and hassle-free as our products.
Our Return & Exchange Promise
We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is as important to us as our commitment to sustainability.
Return & Exchange Process
Contact our customer care team within 15 days of receiving your order. Email us at [email protected] with your order number and reason for return/exchange.
We’ll provide you with a Return Authorization Number and detailed instructions for shipping your item back to us.
Please include all original packaging and tags. We encourage you to use eco-friendly packaging materials whenever possible.
Once we receive your return, we’ll process it within 1-2 business days and notify you via email.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Homeware Sale Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific product]
Please provide instructions for returning the item(s).
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]Refund Information
Once your return is processed:
- Refund Timeframe: 3-5 business days for the refund to appear in your original payment method
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Important Notes
Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on the following products:
- Body Care products (opened or used items)
- Breastfeeding accessories (for hygiene reasons)
- Opened Cleaning & Dusting products
- Used Cloth Wipes
- Opened Dishwashing and Laundry Care products
All returned items must be in original condition with tags attached and in original packaging.
Exchange Policy
We’re happy to exchange items for a different size, color, or product of equal value. If the exchange item costs more, you’ll be charged the difference. If it costs less, we’ll refund the difference.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you, including covering return shipping.
Need Help?
Our customer care team is here to assist you with any return or exchange questions.
Email: [email protected]
Response Time: 1-2 business days
Store Address: 1077 Driftwood Road, San Jose, US 95113
Thank you for choosing Homeware Sale Store. We appreciate your trust in our eco-friendly products and are committed to ensuring your shopping experience reflects our values of sustainability and quality.